Post Office shortens wait time
Published: Tuesday, September 10, 2013
Updated: Tuesday, September 10, 2013 16:09
The East Tennessee State University Post Office is offering two new and convenient services for students.
These services, which are the Intelligent Package Delivery System and the Mail & Go kiosk, are designed to make sure students’ mailing needs are met quickly and easily.
ETSU is the first public university in the country to offer the Intelligent Package Delivery System, which was installed on campus on Aug. 21 and has become increasingly popular with students since.
“The very first weekend it was installed, before classes had even started yet, we processed 71 packages through it,” said Don McCarty, manager of postal services. “Now, on average, we process about 110 packages a day through it. From our perspective, it’s as easy as it can possibly be.”
After a student’s package is delivered to the ETSU post office, an email notice will be sent to them through Goldmail.
This email notice will contain a five-digit PIN and instructions to go to Locker Bank 1 or 2.
The student can then go to the designated Locker Bank and select “Pickup” on the locker bank’s computer screen.
After entering the PIN included in the email, the door where the package is stored will open automatically.
The student can then remove the package and close the door. For security purposes, a confirmation email verifying that the package was picked up will be sent to the student.
“It’s so simple and so modern,” McCarty said. “The paper system was such a time burden and such a waste of paper.” “They [can] go straight to the locker and don’t have to wait in line.”
Many students themselves are also happy with this new service. “It’s really fast and really convenient,” student Angus Baldwin said.
“I think it’s a good way to do it instead of going all the way back home to pick up your books or whatever else you ordered,” she said.
McCarty said that many students were fascinated by the system. “I’ve never heard the word ‘cool’ so many times,” he laughed.
The Intelligent Package Delivery System is not the only upgrade that has been made to ETSU’s Post Office.
From buying stamps to mailing a package to printing tracking labels, the “Mail & Go” kiosk allows students to use a self-service system for common post office needs.
Located in the Post Office Lobby — conveniently situated between shelves of free mailing supplies and a package mailbox — the “Mail & Go” kiosk accepts both credit and debit for payment. This new service also eliminates the long lines so often found in post offices.
“The window is now for international shipping and more complicated mailing needs,” McCarty said.
The Post Office at ETSU is located on the first floor of the Culp Center. For more information, call 423-439-4232 or visit etsu.edu/fa/fs/postoffice.